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| The Services of Silber Performance Consulting
Silber Performance Consulting works with you as a business
partner to address your performance improvement needs by providing the following services.
Our services fall into two categories. Click on the ones that are of interest to you. Be
sure to check out the free offer.
A. Assist Your Organization
1. Performance Problem Analysis.
With SPC you’ll receive more than just a report. Our analysis consists of four
components.
 | Silber gathers data from your organization to define your
company’s underlying performance problems. |
| We identify the core problems at the organization level. Our
Performance Consultants examine the work process, and the relationship between work
group/team and individual worker levels. SPC shows how these problems are related. |
| Next, we identify the key performance drivers that will
provide the greatest leverage in moving the organization forward. |
| Finally, Silber pairs this analysis with our comprehensive,
creative solution design approach. |
2. Comprehensive, Creative
Solution Design Approach. Receive practical, comprehensive and innovative
solutions to the problems confronting your organization. The solutions recommended by
Silber Performance Consulting meet four criteria.
| Our solutions employ a systematic approach to solve problems
throughout your entire system. Recommending a partial solution that corrects one problem,
only to have another surface a month later elsewhere, is not practicable or beneficial to
your organization. |
| Silber’s recommendations are customized. No two
organizations or the solutions to their problems are the same. Utilizing our experience
reduces the time and cost of design while maintaining our quality. But we do not recycle
last week’s solution and label it with your name. |
| Our Performance Consultants provide "outside the
box" solutions causing you look to at your organization an entirely new way. These
are not cookie-cutter, boring, textbook remedies that you’ve already read about in
journals and books. |
| SPC’s solutions, in addition to being theoretically
sound, are practical. While all the remedies we design are based on sound theory and
research, we do not recommend solutions that look good on paper, but will take many years
and resources to implement. |
Silber has the expertise and experience in designing
performance improvement solutions involving these components:
| project planning and management |
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| cultural and attitudinal differences |
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| management involvement |
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| communications and information flow |
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| organizational/individual needs analysis |
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| organization development |
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| change strategy development |
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| training design and development |
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| business strategy development
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| project evaluation and ROI studies
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| business process/supply chain re-engineering |
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| performance improvement interventions (alignment; reward
system; job aids; EPSS; work tools/environment; task interference; motivation;
documentation) |
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| job redesign |
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| the process of change management |
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3. Management of
Solution Development.
Silber acts as a general contractor, assembling a team to
develop the proper solutions for your areas of concern. These experts consider the details
and components that make up the total solution (e.g., experts in performance management,
OD, training, and EPSS). SPC adds value and controls the project by furnishing the
following three key elements.
| Vision. Keeping our eye on the total solution,
we understand the importance of how the piece parts must work together to solve the
problems. |
| Details. Since project management is controlled
by Silber Performance Consulting you can be sure all work is performed effectively,
on-schedule and within-budget. |
| Quality Assurance. Clients place their trust in
SPC knowing both the procedures and final solutions meet the highest quality standards
possible. |
4. Solution
Implementation.
Our Performance Consultants work with you to implement the
solutions that work for your organization. We never "recommend and run." From
planning and guiding implementation, to mid-course corrections through to results
evaluation, SPC is with you every step of the way.
5. Solution Evaluation.
SPC’s mission is to improve your bottom line. One of our
essential services is to evaluate the degree of improved performance. Individuals, teams,
work processes and organization are evaluated in determining the effects of our key
recommendations and initiatives. We have superior techniques for measuring improvement in:
| Behavior. On-the-job performance of individuals
and teams. |
| Impact. Productivity, quality and customer
satisfaction results of individuals, teams, work processes and organizations. |
| ROI. Financial results of work processes and
organizations. |
B. Assist You Directly
1. Skill Transfer to You.
It’s Silber’s belief you shouldn’t have to
engage us forever. Working together, you’ll learn and assimilate our skills. If you
choose, your organization will be able to do the analysis, design, management, development
and evaluation of the solutions when faced with similar situations in the future.
You’ll learn the skills through a specially designed combination of just-in-time
experiences, theory sharing, coaching, action learning and feedback. Frequently,
we’ll combine skill transfer with expert advice coaching or workshops.
2. Workshops.
Silber Performance Consulting provides hands-on workshops for
individuals wanting more formal and in depth learning experiences, enabling them to
conduct Performance Consulting, either for themselves or a work group. Our workshops have
taught hundreds of people to be competent Performance Consultants. SPC workshops are
skill-and-knowledge packed, practical, and job-focused. Our staff incorporates detailed
case studies as the basis for explanation, demonstration and discussion of new skills and
knowledge. Problems you face in your organization are actually used in the practice and
feedback portion of the workshop. You leave with skills and with part of your project
done.
3. Expert Advice on
Call.
SPC is available to assist your "in house" Human
Resources Manager, Trainer or Performance Consultant. When working on a project, it may be
necessary to interact with an expert on a "as-needed" basis to obtain advice,
exchange ideas, check one’s sanity, or receive coaching or feedback. The results of
thirty years of Silber Performance Consulting's experience are now easily available.
Contracts for periods of time can be established for consulting or coaching via phone and
e-mail. The time is used as required. This method eliminates wasted travel time and costs,
hourly minimums and quickly resolves many problems.
| Limited Time Offer
- To explore this service now, at no cost or obligation, submit a situation and question
to wiseoldken@silberperformance.com. SPC will provide an answer via e-mail or phone. In
the event more information is needed to fully answer your question, you will be notified
via e-mail. If you find this approach beneficial, we will be glad to discuss our fee
schedule with you at your convenience. |
Puzzle Solution:
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